I found this company through Google Product Search, purchased 15 cartridge pool filters (T380 type). Bought and paid instantly, received a generic auto-generated order email and a link to check my order status.
After waiting a full week with no update to my order, I decided to check on my order status. This company does NOT answer their phone... ever. Even their voicemail message states that the way to check orders is online. BUT my online order status never changed a bit, at all.
For a few days I tried and tried to contact them through email and by leaving voicemails with my contact information and phone number. They never responded to either method once. I warned them one final time that if I did not get an order status I would open a case with PayPal. No reply.
I have to say, I am SO GLAD that I paid with PayPal, because I could at least have recourse to get my money back quickly. If I had paid with my bank card, I think I would have been sunk waiting for a refund from the company. I opened a paypal dispute, and the company STILL did not respond to me. The were forced to refund my money, but through it all I got NO communication with them.
I recommend NOT using National Pool Pros (National Pool Care). 12940d2
After waiting a full week with no update to my order, I decided to check on my order status. This company does NOT answer their phone... ever. Even their voicemail message states that the way to check orders is online. BUT my online order status never changed a bit, at all.
For a few days I tried and tried to contact them through email and by leaving voicemails with my contact information and phone number. They never responded to either method once. I warned them one final time that if I did not get an order status I would open a case with PayPal. No reply.
I have to say, I am SO GLAD that I paid with PayPal, because I could at least have recourse to get my money back quickly. If I had paid with my bank card, I think I would have been sunk waiting for a refund from the company. I opened a paypal dispute, and the company STILL did not respond to me. The were forced to refund my money, but through it all I got NO communication with them.
I recommend NOT using National Pool Pros (National Pool Care). 12940d2
 Comments (1) |
| 1. Written by Rebuttal Admin National Pool P on January 10, 2011 from miami, florida, US Opening Dispute stops order. Your order processed and shipped same day. If you would have created a customer service ticket you would have received a response. Your order was stopped in transit and retrieved and your money refunded as per your request. The voice mail you listened to is our overflow response and it advised you to create a ticket in our CRM system to get your answer. Our system generates a stop order as soon as you open a dispute with PayPal. |
 |
| Comments on Bad communication, did not ship product | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
