I made a purchase with national pool pro, their web sites claim they are suppliers to the gov't and retails. do not trust them. do a search on them and you will see their true name. After placing your order, they bill your account quickly, under the Radfords". They do not supply delivery information, repeated calls to their customer service, it is a tape message, which they never call back/. Email them and they reply?. After repeated phone calls, you speak with someone who promises you the world and to look for the next email|. waited for two weeks before I was able to speak with them again'. They promise again|. got a email saying it has been shipped, no confirmation number or tracking number provided or when to expect delivery or by whom, left messages for them to call back, repeated phone calls, no one picks up|. DO NOT DO BUSINESS WITH THEM'. I notified my credit card to dispute this purchase as fraudulent. 1294130
 Comments (2) |
| 1. Written by SandyZ on June 10, 2011 from miami, florida, US This is not even close to the type of service we received from them as we used their customer service system and they were quite responsive. Their inbound voice system converted our messages to a ticket in their system and transcribed our message to test that was included in the ticket and then they responded to it. I think you seem to be overacting here as all credit card purchases are secure and their is no way to loose your money. That is why credit card disputes came about. Grow up !! |
| 2. Written by Rebuttal Admin National Pool P on January 10, 2011 from miami, florida, US You need to resend your request by our crm system if you want a response to your request. please include your order number. We are here and we do answer the phone. if you leave a valid message on the system you will get a response. also posting messages like this is irresponsible. the title comments make no sense. you need to follow the established procedures for our ordering system. also an anonymous gives us no method to follow up on your issue. |
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