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I would stay away from this company BIG time.1) Order part on 4/20/10
2) Receice confirmation number instantly
3) No status update for one week so contacted company on 4/26
4) Company states the order was pending because the shipping and billing address was different. It was the same address. Good thing I called them because I guess the order would sit forever before they called to clear up the "opps no problem" trouble. Was told order would ship today (this was 4/26
5) Company website still shows order as pending. Tried to contact them again and all I get is am email that says ORDER WILL SHIP TODAY . I guess the 4/26 promise was void and all I can do is hope it ships today 4/27
6) Finally get hold of someone on 4/28. And surprise, surprise. It still has NOT shipped. There was a problem with the shipping method. They wanted the filter delivered by a truck with a lift gate because it was so heavy. Item weight 65 lbs. Pallet weight 25 lbs. Once again National Pool did not contact me and if I had not called I guess it would have sat on the shippng dock until . . .
7) Finally I am told the item has been shipped on 4/30. Warehouse is 4 hours away but since it has taken all week to fix the shipping it is now Friday and I will have to wait until Monday to receive the filter.
8) No truck all morning so I decide to call before National Pool closes for the day. When I ask for the tracking information, I am told it is not like UPS or FedEx, you can't enter the number on the web and see where the truck is. But I get my information. . . kind of.
I am told the feight company is Southeast Transport. But National Pool does not have a phone number for the company, but I do get a tracking number.
After spending some time online, I come to realize that the freight company must be Southeastern Freight Lines, (I guess that kind of sounds like Southeast Transport)".
Going to the Southeastern Freight Line website I find out that yes I can use the tracking number online/. I type in the number and actually get a photocopy of the shipping invoice and the local Service Center phone number?. When I call Southeastern, I am please to find out that this company does know what it is doing and not only are they sure my item is out for delivery, but that the driver has one stop ahead of me and should be there in about 40 - 50 minutes|.
Just as I started typing this the truck pulled up'. It has been 35 minutes since I spoke to the rep at Southeastern Feight/. Top ratings to a great freight company shipping for a poor company,.
In the end I received my goods, but only because I called National Pool every day/. I thought that maybe it was just my order but when I was at the National Pool website http://nsch5.q9j34.servertrust.com/help.asp and I clicked on the MyTickets link without logging in. I got to see ALL the help tickets and WOW there were a lot
http://nsch5.q9j34.servertrust.com/Ticket_List.asp
A couple hundred tickets and most asking for a status or a refund.
Scarier to me is that if one hole exists in a web site, maybe my credit info is not so safe.
My best advice is just to stay away. Stay far away from National Pool Care who also seems to use the name National Pool Pro. SO if you see the big yellow website (http://nsch5.q9j34.servertrust.com/Ticket_List.asp) I advise you to pick another company. 1294161
 Comments (11) |
| 1. Written by Jared N. on August 9, 2011 from winter park, florida, US I am experiencing the same problem right now. I placed an order two weeks ago today and paid extra for the three day delivery and guess what, NOBODY ANSWERS THE TICKETS THAT YOU CREATE!!! If you were a credible company, that had more than three employees, then maybe you wouldn't be experiencing so many pissed off customers. That was a very unprofessional way to handle a customer complaint. Please learn how to do business correctly. |
2. Written by Johhny T on June 20, 2011 from cincinnati, ohio, US Tried to order product..paid instantly via pay pal, but they denied/rejected the payment. I called but no one answers the phone...I dont trust them now. I aleast can get a refund via pay pal..Stay away they are a scam company. |
| 3. Written by BILL K on June 9, 2011 from dundee, illinois, US REPEATED CALLS WITH NO ANSWER. NO CALLS BACK. OPEN TICKET ON THERE WEB SITE NO RESPONCE. I WOULD NOT DO BUSINESS WITH THIS COMPANY |
| 4. Written by Chuck on May 29, 2011 from baltimore, maryland, US I had a very similar experience - ordered and paid for the product, it was never shipped. No explanation, exceptionally rude customer service. I feel lucky that I received a refund, however I lost the use of my hot tub for 3 weeks while waiting for them. Wish I'd found this forum prior to placing my order. I would NEVER do business with them again. |
| 5. Written by Joanna Yu on May 17, 2011 from vancouver, british columbia, CA I took a great chance by ordering from that company - after reading the reviews I almost gave up. Unfortunately, they were the only one carrying a specific product and other product had an excellent price so I just bit my lip and ordered... and waited very anxiously... It is true that they are bit difficult to get hold of and Richard sounded ticked off when I tried to determine if he is legit, but guess what! I have received my items, delivered on time, undamaged and exactly as ordered. It is a pity that some people put off potential customers - there are many scams online and it is unreasonable to pick up on suppliers who don't steal your money. how are we to distinguish between the real crooks and normal companies if you continue to write reviews like that about an honest company? I wish people left reviews not only when they are "pissed" but good ones when they are happy! I would give these folks B+ (not A because it is true that they send emails containing links to "order status" which don't work!) - I found it rather unnerving and frustrating. |
| 6. Written by Rebuttal Admin National Pool P on January 10, 2011 from miami, florida, US Another Comment. If you would spend the same amount of time as you did for this post with customer service you might have know the issue with your order earlier. WE ARE A CERTIFIED FEDERAL CONTRACTOR THAT HAS BEEN IN BUSINESS 35 YEARS WITH WELL OVER 1M+ SATISFIED CUSTOMERS. THIS GENTLEMAN'S CREDIT CARD FAILED TO PASS THE SECURITY MEASURES THAT ANY RESPONSIBLE MERCHANT WOULD UTILIZE IN PROCESSING A TRANSACTION. HIS ORDER WAS HELD BECAUSE OF A BILL TO SHIP TO MISS MATCH THAT IS UTILIZED BY FRAUDULENT PURCHASERS (aka thieves) AND WAS DELAYED UNTIL IT WAS CLEARED UP THAT HE WAS A LEGITIMATE PURCHASER. INTERNET PURCHASING AND CREDIT CARD PROTECTIONS FOR CONSUMERS IS FAIL SAFE FOR THE CARD HOLDER BUT A HIGH RISK FOR THE MERCHANT WHO IS ALWAYS THE ONE TO LOOSE. SO DONT BE SURPRISED IF YOU USE ALIAS FOR PURCHASING OR USE A SHIPPING ADDRESS THAT DOES NOT MATCH YOUR CARD. THE ORDER WILL BE HELD. I SPOKE PERSONALLY WITH THIS GENTLEMAN AND EXPLAINED THAT TO HIM AND FROM THIS POST HE OBVIOUSLY HAS AN AXE TO GRIND. HIS ISSUE WAS THAT HE DID NOT WANT TO PAY FOR THE FREIGHT CHARGES ON HIS ORDER AND WANTED SOMETHING FOR FREE.. AS HE STATED HE GOT THE PRODUCT. FUTURE PURCHASES SHOULD USE MATCHED DATA FOR THE CREDIT CARD AND DON'T EXPECT A GIVE AWAY. Spelled checked for the dweebs. Richard |
| 7. Written by rebuttal Administrative Contac on January 10, 2011 from miami, florida, US WE ARE A CERTIFIED FEDERAL CONTRACTOR THAT HAS BEEN IN BUSINESS 35 YEARS WITH WELL OVER 1M+ SATISFIED CUSTOMERS. THIS GENTLEMANS CREDIT CARD FAILED TO PASS THE SECURITY MEASURES THAT ANY RESPONSIBLE MERCHANT WOULD UTILIZE IN PROCESSING A TRANSACTION. HIS ORDER WAS HELD BECAUSE OF A BILL TO SHIP TO MISSMATCH THAT IS UTILIZED BY FRAUDLENT PURCHASERERS (aka thieves) AND WAS DELAYED UNTIL IT WAS CLEARD UP THAT HE WAS A LEGITIMENT PURCHASER. INTERNET PURCHASING AND CREDIT CARD PROTECTIONS FOR CONSUMERS IS FAILSAFE FOR THE CARD HOLDER BUT A HIGH RISK FOR THE MERCHANT WHO IS ALWAYS THE ONE TO LOOSE. SO DONT BE SURPRISED IF YOU USE ALIAS FOR PURCHASING OR USE A SHIPPING ADDRESS THAT DOES NOT MATCH YOUR CARD. THE ORDER WILL BE HELD. I SPOKE PERSONALLY WITH THIS GENTLEMAN AND EXPLAINED THAT TO HIM AND FROM THIS POST HE OBVIOUSLY HAS AN AXE TO GRING. HIS ISSUE WAS THAT HE DID NOT WANT TO PAY FOR THE FREIGHT CHARGES ON HIS ORDER AND WANTED SOMETHING FOR FREE.. AS HE STATED HE GOT THE PRODUCT. FUTURE PURCHASES SHOULD USE MATCHED DATA FOR THE CREDIT CARD AND DONT EXPECT A GIVE AWAY. Richard |
| 8. Written by upsettoday on September 29, 2010 from new york, new york, US I forgot to mention, I plan to notify their local newspaper in Florida, the better business bureau, and with the Florida attorney general office for internet consumer fraud and if possible, with the feds |
| 9. Written by upsettoday on September 29, 2010 from new york, new york, US I forgot to mention, I plan to notify their local newspaper in Florida, the better business bureau, and with the Florida attorney general office for internet consumer fraud and if possible, with the feds |
| 10. Written by upsettoday on September 29, 2010 from new york, new york, US Ponzi scheme cheaters, DO NOT DO BUSINESS with them. They will bill you, then becomes unresponsive, through their email or message left on their phone. They very rarely answer their phone. You have to try 50 times without stopping before someone picks up. They thing promise you the world, all that is to satisfy you. nothing else. STAY AWAY FROM THEM. They also use different names, do your homework and you'll them to be nothing but a network working out of their house. |
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